Put simply, we can’t promise anything about these applications since we have no control over them. We expressly disclaim all warranties relating to these applications. You are responsible for the security and integrity of your system.
We have no control over where these applications are stored, how they are modified, or how they are protected. We will always strive to provide you with verified, safe sources for these programs, but we cannot guarantee their safety. Please understand that, without the information provided by these tools, the technical support team is limited in what they can do to resolve individual issues and they might not be able to fix the problem you reported or provide you with further information. We also understand that not everyone likes to share information about their set-up with us. We understand that some people might be reluctant to download third party software, especially if unfamiliar with the software in question. Below we have provided more information about the programs you might be asked to run. We request that you download and run these tools to gather information about your PC, your network connection and the programs you are running. HijackThis is a serious tool for any user who needs to root out a serious infestation, but wield it with caution.When you contact Technical Support for help, you may be asked to download a third party program to help us diagnose the problem. The program still installs into whatever directory in which you unzip the file, which can make it hard to locate. The unique ADS Spy tool scans for alternate data streams, which some browser hijackers use to hide from spyware removers. The process manager and hosts file editor help you excise virulent infections. The latest version adds powerful tools to the Config window. Saving the log creates a text document you can post to these forums. To find that out, search the Web for that item's name or go straight to a forum, such as SpywareInfo or Computer Cops. Clicking Info on Selected Item tells you why the entry was flagged as suspicious, but not whether it's actually malware. Don't check off an item and hit the Fix Checked button unless you're sure it's malware. Pressing the Scan button generates a log of dozens of items, most of which are just customizations.
The tiny program examines vulnerable or suspect parts of your system, such as browser helper objects and certain types of Registry keys. If persistent spyware is bogging down your computer, you might need HijackThis.
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